Fixed Having issues with the game loading in my headset.

Discussion in 'Questions and Support' started by Jerry Speds, Dec 23, 2016.

  1. Jerry Speds

    Jerry Speds New Member

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    I tried to post on Steam Community but it didnt show up.

    The game is not loading to my headset... but the game says its running. I also can not exit the game that is running. I tried to uninstall and still the same issue. Even tried to run in admin mode.

    Thanks for any help you can give


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    System Information
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    Time of this report: 12/23/2016, 23:26:14
    Machine name: PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUS
    System Model: All Series
    BIOS: BIOS Date: 03/17/15 10:33:32 Ver: 05.06.05
    Processor: Intel(R) Core(TM) i7-5960X CPU @ 3.00GHz (16 CPUs), ~3.0GHz
    Memory: 8192MB RAM
    Available OS Memory: 8090MB RAM
    Page File: 3832MB used, 12347MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
     

    Attached Files:

  2. Jerry Speds

    Jerry Speds New Member

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    Another thing... i can not run any other games that have Unreal Engine, but everything else works fine.
     
  3. Ryan

    Ryan Moderator Staff Member

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    What driver version are you running ? In your dxdiag I see:

    Output Type:
    Driver Name:
    Driver File Version: ()
    Driver Version:

    Also if you could run the beta branch of the game, and then when it crashes go into the game folder, into the saved subfolder, and in there should be a logs folder.. If you could open up the latest log file and see if there is anything at the end by the crash that might shine some light on this mystery that would be great!
     
  4. Jerry Speds

    Jerry Speds New Member

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    It does not load at all... But in my library it says its running. I start the game.. and nothing.. not in the headset or on the computer.

    Which driver are you talking about.. the nvidia driver or ... ??

    I sent UR4 a email to see if they could help me, since its only UE4 games
     
    Last edited: Jan 2, 2017
  5. Ryan

    Ryan Moderator Staff Member

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    kk. Sucks that you are experiencing this with UE4 games.. and yea if you could send the driver version for your nvidia driver or the dxdiag output that might be useful
     
  6. Jerry Speds

    Jerry Speds New Member

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    Actually i figured it out...
    it was a few things... mostly since my windows did not want to update. But since i fixed that.. everything is working great.

    Just had to run down the troubleshooting issues.. now everything is great and will be in playing tomorrow
     
  7. Ryan

    Ryan Moderator Staff Member

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    huzzah! Super super happy to hear that.. nothing worse than one-off problems which make no sense and are impossible to debug as a developer
     

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